Returns & Refunds
If we mess up, we fix it. Fast.
Because Somni Sleep Strips are a food-grade product, we can't resell anything that has left our warehouse — so we don't do change-of-mind returns or exchanges. But if your order arrives damaged, defective, wrong, or lost in transit, we'll make it right within 30 days.
How to file a claim
Three steps. No forms, no hold music. Email us within 30 days of delivery and a real human gets back to you inside one business day.
Email support
Send a note to info@buysomni.com with your order number and a quick description of the problem.
Send a photo
Snap a clear picture of the tin, the shipping label, and whatever is wrong. Photo proof lets us process claims without shipping anything back.
Refund or reship
Once approved, replacements go out within 3 business days. Refunds hit the original payment method in 3–7 business days, depending on your bank.
What's covered
The guarantee holds for 30 days from the day your order is delivered. Here's exactly what qualifies — and what doesn't.
We've got you
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✓Damaged in transitCrushed tin, broken seal, leaking packaging — free replacement, no return required.
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✓Defective stripsStrips that won't dissolve, have an off colour or smell, or fail to perform as described on the label.
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✓Wrong item receivedSent the wrong product or flavour? Full replacement, zero shipping cost to you.
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✓Lost in transitTracking stalled or the package never arrived? File within 30 days of estimated delivery and we'll reship or refund.
Not covered
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✕Change of mindOpened or unopened — once a tin leaves our warehouse we can't resell a food-grade product, so change-of-mind returns aren't accepted.
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✕Wrong shipping addressIf the address you entered at checkout was wrong, a reship is at your cost. Double-check before you pay.
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✕Unclaimed / refused packagesPackages returned to sender because no one collected them aren't refundable.
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✕Customs rejectionInternational orders refused at customs, or where duties and taxes weren't paid, are non-refundable.
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✕Anything past 30 daysClaims submitted more than 30 days after delivery can't be processed.
The timeline
Here's exactly how long each step takes so there are no surprises.
From email to resolved
First Response
A real human replies to your email within one business day (Mon–Fri).
Replacement Ships
Approved replacements are dispatched within 3 business days of approval.
Refund Lands
Refunds hit the original payment method within 3–7 business days of approval.
Questions we get a lot
If the answer isn't here, email us — we'll get back to you the same day.
Why don't you accept change-of-mind returns?
Do I have to ship the tin back?
What if my refund is late?
Still need help?
Email us with your order number and we'll get back to you within one business day. No bots, no scripts — just a real person from the Somni team.